Feedback & Complaints
At AU PlusCaring Services, we welcome and value your feedback. It helps us deliver safe, high-quality, and person-centred support.
You can provide feedback or make a complaint anonymously, online, in writing, or by speaking with your support worker.
If you don’t feel comfortable making a complaint yourself, someone else can do so on your behalf, such as:
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an advocate
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a family member or close friend
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your care worker
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another person you know and trust
If you prefer, your support worker can also assist you in completing a complaint form.
We appreciate your input about:
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the quality and consistency of our services
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support worker performance
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changes that could improve your experience
All feedback and complaints are treated seriously and confidentially. You will not be disadvantaged for making a complaint.
To provide feedback or lodge a complaint:
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Complete our Anonymous Feedback & Complaints Form or Identified Feedback & Complaints Form online
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Email info@aupluscaring.com.au
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Post to 29 Carney Crescent, Tallawong NSW 2762
Once received, our NDIS Service Delivery and Operations Manager will review your concern, investigate it, and work with you toward a fair resolution.
If you are not satisfied with the outcome, you can contact the following organisations for further support:
Commonwealth Ombudsman – Disability Services
📞 1300 362 072 📧 ombudsman@ombudsman.gov.au 🌐 www.ombudsman.gov.au
NDIS Feedback and Complaints
📞 1800 800 110 📧 feedback@ndis.gov.au 🌐 www.ndis.gov.au/contact/feedback-and-complaints
NDIS Quality and Safeguards Commission
“If you prefer, you can contact the NDIS Quality and Safeguards Commission directly at 1800 035 544 or visit www.ndiscommission.gov.au.”