12.1. Termination for Breach:

• 12.1.1. AU PlusCleaning Services may terminate this Agreement immediately by notice to the Client if an Event of Default occurs in respect of the Client.

• 12.1.2. If AU PlusCleaning Services commits any material or persistent breach of this Agreement, the Client may (but is not obliged to) provide AU PlusCleaning Services with a notice of infringement in writing. Suppose AU PlusCleaning Services fails to remedy the breach within 20 Business Days after the date of its receipt of such notice. In that case, the Client may terminate this Agreement with immediate effect upon providing AU PlusCleaning Services with further notice of termination in writing.

12.2. Termination with notice:

The Client, or AU PlusCleaning Services, may terminate this Agreement without cause or reason by giving the other party sixty (60) days written notice of cancellation. Either party may choose to pay the notice period to terminate the contract earlier.

In the event of any termination of this Agreement in any circumstances and for any reason whatsoever: (a) the Client will remain liable to pay all charges accrued up to and including the date of termination, whether or not invoiced prior to the date of termination; and (b) AU PlusCleaning Services will send the Client a final invoice for the balance of any unbilled charges accrued up to and including the date of termination.

• 14.1. A notice given to a party under this Agreement must be: (a) in writing in English; (b) sent to the address or e-mail address of the relevant party as the relevant party may notify the other party from time to time; and (c) delivered/sent either: (i) personally; (ii) by commercial courier; (iii) by pre-paid post; (iv) if the notice is to be served by post outside the country from which it is sent, by airmail; (v) by fax; or (vi) by e-mail.

• 14.2. A notice is deemed to have been received: (a) if delivered personally, at the time of delivery; (b) if delivered by commercial courier, at the time of signature of the courier's receipt; (c) if sent by pre-paid post, 48 hours from the date of posting; (d) if sent by airmail, five days after the date of posting; or (f) if sent by e-mail, 4 hours after the sent time (as recorded on the sender's e-mail server), unless the sender receives a notice from the party's e-mail server or internet service provider that the message has not been delivered to the, except that, if such deemed receipt is not within business hours (meaning 9:00 am to 5:30 pm on a Business Day), the notice will be deemed to have been received at the next commencement of business hours in the place of deemed receipt.

• 14.3. To prove service, it is sufficient to prove that: (a) in the case of post – that the envelope containing the notice was properly addressed and posted; (b) in the case of fax – the notice was transmitted to the fax number of the party; and (c) in the case of e-mail – the e-mail was transmitted to the party's e-mail server or internet service provider.

• 15.1. The Client agrees to pay for services as quoted and performed by AU PlusCleaning Services for this Agreement.

• 15.2. No financial credit or concession will be provided to The Client unless agreed to in writing by AU PlusCleaning Services.

• 15.3. The Client agrees to pay for any charges incurred by AU PlusCleaning Services in collecting or attempting to collect an overdue account (including the costs of a collection agency) shall be paid by the Client on demand. AU PlusCleaning Services reserves the right to charge interest at the rate of two per cent (2%) per month on all overdue accounts.

• 15.4. All amounts to be paid by a party to another party under or in connection with this Agreement must be paid in cash or by bank cheque or electronic funds transfer into the account nominated by the other party.

Use of our services constitutes your acceptance of our Customer Service Agreement. Should you require any further information about our customer Service Agreement, please contact us through our email address, and we will endeavour to respond to your enquiry within 48 hours.

1. Subject to the terms of this Agreement, PlusCleaning Services agrees to provide cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).

2. The Service will be for such cleaning duties as the Customer and PlusCleaning Services agreed at booking.

3. PlusCleaning Services endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

PlusCleaning Services must agree to any changes to the Service to be provided prior to starting any work. Suppose the Customer requires any additional services or variations at the time the Service is being performed. In that case, the Customer must first contact PlusCleaning Services Administration/management by telephone unless management is on-site, who may agree to provide the additional service/s at its absolute discretion. The Cleaner is not authorised to agree to any changes or variations to the Service provided without first consulting PlusCleaning Services management. The Customer must not request such changes directly from the Cleaner. If PlusCleaning Services attends a job site with the provision that a client confirmed a job and the services are no longer needed or warranted without at least 24 Hours’ notice. In that case, PlusCleaning Services may, in its sole discretion, charge a call-out fee.

The Customer represents and warrants that:

1. They will provide a safe working environment at the Premises for the Cleaner to perform the Service.

2. The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service.

3. They will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service.

4. Any cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in complete working order.

5. The Client will advise PlusCleaning Services before the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises.

6. The Client authorises PlusCleaning Service to use the Premises to provide the Service.

7. If the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelves or other furniture), In that case, they will move those items before the commencement of the Service.

8. The Client will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

9. The Client will ensure the property has been fully vacated prior to our Cleaner’s attendance for bond/exit cleans.

In addition to the obligations and warranties set out in section 3 above, the Customer acknowledges and agrees that:

1. The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises. Any windows above the height of 2m may require special equipment provided at the Customer’s sole expense should this be a requirement of the Service.

2. The Cleaner may, either before or during the provision of the Service, not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.

3. The Cleaner may not provide or cease the provision of the Service when carrying out the Service presents a risk to health and safety.

4. PlusCleaning Services will not tolerate abuse or assault, verbal or physical, on our staff members. PlusCleaning will take legal action or criminal prosecution against any Customer or 3rd party in breach of this subsection.

1. The Customer acknowledges that PlusCleaning Services invests significant resources in recruiting, selecting and training its Cleaners. Therefore, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide domestic services to the Customer or any Customer associate within 2 Years after the conclusion of commercial Service, without PlusCleaning Services written permission.

2. The Customer acknowledges that PlusCleaning Services may suffer loss and damage, including, without limitation, consequential loss, as a result of a breach of this clause by the Customer.

1. The actual price payable by the Customer is calculated on the size of the property.

2. Any price quoted by PlusCleaning Services is an estimation only based on PlusCleaning Services experience, without inspection, and based on information provided by the Customer over the phone or through online websites and or email correspondence. Subject to this clause, quotes are valid for 30 days from the date of the quote and are only valid after inspection of the premises is first carried out.

3. PlusCleaning Services does not guarantee quotes giving over the phone until visual inspection occurs on the day. However, PlusCleaning has the right to charge for additional cleaning and advise whether this will apply at the beginning of each job.

4. PlusCleaning Services will only take machinery up 1 flight of stairs where a lift is not present but not any further.

5. If fleas are present at the property, PlusCleaning Services will not be responsible for carpet cleaning of any rooms; also, PlusCleaning Services has the right to refuse to complete the job, which will incur a fee for time incurred.

1. At the time of booking, the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises.

2. The Customer may make a booking either by telephone, email or on the PlusCleaning website or affiliated trading sites.

3. The Customer agrees to provide PlusCleaning Services with their valid credit card details at the time of booking or on the day of the Service and authorises PlusCleaning Services to debit any card with an amount equal to any service and cancellation fees that may apply under this Agreement.

4. The Customer must inform PlusCleaning Services when booking if they have special requirements related to allergies or issues with specific cleaning products.

1. The Customer agrees to pay the estimated price quoted by PlusCleaning Services full before the Service Time unless otherwise agreed in advance with PlusCleaning Services.

2. PlusCleaning Services will use reasonable endeavours to contact the Customer for payment If no payment has been made by the Service Time. In the event that PlusCleaning Services cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in Section 2C.

3. Payments may be made via credit card, bank transfer or in cash.

4. If cleaner /s have been at the property and cleaned and then you cancel for whatever reason, PlusCleaning Services will refund or deduct from credit card the number of hours the cleaner/s were there and also a cancellation fee.

Unless specified otherwise, all prices and quotations are expressed to be GST INCLUSIVE amounts.

If a Cleaner fails to attend the Premises within 2 hours of the Service Time and does not provide the requested Service PlusCleaning Services will provide the Customer with either:

a. A full refund of payments made by the Customer; or

b. Offer to reschedule the Service at another time mutually agreed between the Customer and PlusCleaning Services.

1. The Customer must inform PlusCleaning within three working days of any dissatisfaction with the Service provided or, PlusCleaning Services will not guarantee and or rectify the Service.

2. PlusCleaning Services reserves the right to re-attend up to 7 business days after the complaint has been made.

3. The Customer holds the sole responsibility of entrance to the property and must provide a detailed list of required rectification points to our cleaners upon arrival. The managing agent and or the Client must be present at the property and signs off on the rectification clean once their satisfaction has been met.

4. Any rectification clean is deemed complete if the requirements mentioned above are not adhered to. In addition, PlusCleaning Services may, at its discretion, offer the Customer either of the following options at its sole discretion:

• A partial or full refund.

• Re-supply of the Service without charge.

• Such other remedy as deemed appropriate by PlusCleaning Services.

1. The only conditions and warranties which are binding on PlusCleaning Services in respect of the state, quality or condition of goods and services supplied by PlusCleaning Services to Customers are those imposed and required to be binding by statute.

2. PlusCleaning Services is not responsible for:

• Not completing or providing the Service as a result of a breach of our Customer Service Agreement by the Customer (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or

• Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;

• Not completing or providing the Service due to the Cleaner not proceeding for health and safety reasons.

• Any loss or damage incurred by the Customer or any third party due to the effects of a force majeure being any event beyond the reasonable control of PlusCleaning Services;

• Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;

• Existing dirt, wear, damage or stains that cannot be thoroughly cleaned or removed;

• Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;

• Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises;

• The cost of any key replacement or locksmith fees, unless keys were lost by PlusCleaning Services staff members;

• The Customer acknowledges that the results of any services provided may vary depending on several factors (including materials used, equipment provided, the time elapsed since Premises was last cleaned, and the nature of cleaning required), and that, PlusCleaning Services gives no guarantee as to the actual results certain marks and/or stains.

1. The Customer must provide PlusCleaning Services with at least 24 hours notice prior to the Service Time if they wish to suspend, postpone, alter or cancel the Service for any reason.

2. If such notice has been given, PlusCleaning will endeavour to reschedule the Service if required.

3. In the event that the Customer does not provide 24 hours notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative costs and loss. This may be charged at PlusCleaning Services sole discretion.

If the Customer does not provide unencumbered access to the Premises for PlusCleaning Services or its Cleaners to provide the Service. In that case, the Customer agrees to pay a cancellation fee equivalent to 2hours of cleaning (inclusive of GST) for administrative and travel costs. Collection of keys or key cards to gain access to The Property is permitted but done so at Cleaners discretion and Customers expense.

1. Fix up/Free re-visit once only with supplied list from Customer.

2. The Customer is required to attend the property after any service is completed while the staff are still present to prevent any requirement of a fix-up and sign the job sheet paperwork provided if satisfied.

3. If the Customer cannot attend the Fix-Up or signs off on, what they later consider an unsatisfactory Service, no 2nd visit will be provided free of charge; rates will apply.

4. For any other one-off jobs where the Customer has been present after completion of the work but remains unsatisfied, a supervisor will be sent out to inspect the cleaners work and, if deemed unsatisfactory, will provide a free Fix-Up. No Fix-Up will be supplied to one-off jobs where the Customer has not checked at the end of the clean while the cleaners are still present.

5. If the time estimated by office staff at the time of booking is insufficient to complete The Service for any reason, staff will contact the Customer. If the Customer denies the request for increased time, cleaners will complete as much as possible in the time specified and Fix Up services will only be available for rooms where the Service has taken place and no others.

1. The Customer may terminate this Agreement by providing at least 24 hours notice prior to the Service Time.

2. PlusCleaning Services may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time.

3. PlusCleaning Services may terminate this Agreement with immediate effect if the Customer breaches this Agreement and that breach is incapable of remedy.

1. The Customer acknowledges that PlusCleaning Services may use any information provided by the Customer to provide the Service. PlusCleaning Services agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).

2. The Customer agrees to PlusCleaning Services communicating with them electronically and/or via other means to provide the Service or for reasons related to the provision of the Service.

3. PlusCleaning Services will take all reasonable precautions to protect the personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.

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