These Terms of Use (the "Terms of Use") govern the use of (including access to) the auPlusCaring.com website operated by AU PlusCaring Services PTY LTD (from now on, "AU PlusCaring Services", or "we"), including the Content available through this Website (the "Website").

Anyone who accesses the Website ("you") hereby accepts the Terms of Use in effect at the time of your visit to the Website and agrees to comply with said Terms of Use. These Terms of Use may vary from time to time. When and your use of this Website is subject to the Terms of Use in effect on the date of your use, please review these Terms of Use to ensure that you accept them. If you disagree with them, please refrain from using the Website. The Content that we make available through the Website (the "Content") may be subject to special conditions ("special conditions") that you accept each time you access such Content. In the event of a conflict or inconsistency between these Terms of Use and the special conditions, the special conditions will prevail over these Terms of Use. Each time you access the Website and its Content, you accept these Terms of Use and the special conditions applicable to that Content. The Website does not constitute nor is it intended to be a source of advice or a means to establish a business relationship of any kind between you and AU PlusCaring Services PTY LTD. Access to the Website is temporarily paid, and we reserve the right to withdraw or modify the Content we provide on the Website without prior notice. We may restrict access to some parts of the Website or the entire Website from time to time. We have no obligation to make the Website available, and we will not be responsible if, for any reason, the Website is unavailable, in whole or in part, at any time or for any period.

You voluntarily and expressly acknowledge and accept that your use of the Website is made under your sole and exclusive responsibility. You are responsible for making all the necessary arrangements for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection know these Terms of Use and the applicable special conditions and comply with them. Should AU PlusCaring Services PTY LTD provide you with a user identification code, password, or other information as part of our security procedures, you must treat such information as confidential and not disclose it to third parties. We have the right to disable any user identification code or password, whether you have chosen or we have assigned it, at any time, if, in our opinion, you do not comply with any of the provisions of these Terms of Use. By accessing the Website, you agree that you will not perform any act that may damage our image, interests, or rights or those of any of our affiliates, or that may damage, disable or overload the Website, or that may prevent, in any way, the normal use of the Website by other visitors. AU PlusCaring PTY LTD implements reasonable security measures that are adequate to detect the existence of viruses. However, you must bear in mind that the existing security measures for computer systems on the Internet are not totally effective. Therefore, we cannot guarantee the non-existence of viruses or any other element that may cause alterations in your computer systems. (hardware and software), to their data and files contained in their systems.

We do not have a duty to verify the Content's accuracy. We do not guarantee the usefulness, accuracy, completeness or relevance of the Content and that such Content is up to date. We expressly exclude any liability for errors or omissions concerning the Content and the Website, except where such liability is due to our fraud or fraudulent misrepresentation or any death or personal injury arising from our negligence. The inclusion of the Content on the Website does not constitute the provision of personal services or any other type of services. AU PlusCaring Services PTY LTD and associated Companies expressly exclude any liability for decisions made by you based on the Content.

All Content on the Website is either owned by AU PlusCaring Services PTY LTD or authorized for our use. Everything you see or read on the Website (such as images, photographs, illustrations, texts, video clips and other materials) is protected worldwide by copyright, design, trademarks and other Intellectual Property laws. You must respect at all times all the Intellectual Property rights in the Website and the Content, whether owned by us, by any of the companies associated with AU PlusCaring Services PTY LTD or by a third party. You must not obtain or attempt to obtain any of the Content by means or procedures other than those that the Website has made available to you. In no event will these Terms of Use or your use of the Website grant you any Intellectual Property rights in the Website or the Content, apart from those established in this document or the special conditions. Therefore, it is expressly prohibited to make any reproduction, transformation, distribution or public communication of, or make available, extract, reuse, forward or in any other way, use, by any means or procedure, any part of the Website or the Content, except as permitted by these Terms of Use or any of the relevant special conditions, or when permitted by applicable law, or when the owner of the relevant rights has granted explicit authorization.

Links to other websites operated by third parties not affiliated with us may be indicated on the Website. The inclusion of any link to such third party sites does not imply our endorsement of such sites, and we do not accept any responsibility for third party websites linked to / from this Website. We have not reviewed all of the sites linked to the Website and we are not responsible for the Content or accuracy of external pages or any other sites linked to the Website. Following any link to any other page off the site or third party site is at your own risk.

The collection and use of your Personal Information is governed by our Privacy Policy, which is incorporated into these Terms of Use and can be accessed here: www.aupluscaring.com/privacy.

To the extent permitted by applicable law, we do not warrant or represent that the Website and / or the Content are accurate, complete, error-free, or reliable, or that the use of the Website and / or the Content does not infringe any rights. from third parties. To the extent permitted by applicable law, we do not warrant or represent that the functional aspects of the Website and / or the Content are error-free or that the servers that make it available are free of viruses or other harmful components. Use of the Website and / or its Content is at your own risk, and everything included on the Website is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the extent permitted by applicable law, we will not be liable for any losses arising out of or in connection with the use of the Website or the Content, whether directly or indirectly, incidental, consequential or otherwise. For example, we disclaim any and all liability for loss of use, business interruption, loss of profit, or loss of data, regardless of the form of action.

AU PlusCaring Services PTY LTD reserves the right to change or amend the Terms of Use from time to time in its sole discretion, as permitted by applicable law. These Terms of Use may vary from time to time and your use of this Website is subject to the terms in effect at that time each time you access the Website and its Content. Please review these Terms of Use regularly to ensure that you are familiar with them.

If you have any questions about these Terms of Use, please contact info@aupluscaring.com. As allowed by applicable law, you can contact your local data protection authority if you have any questions.

Date: June 14th, 2023.

AU PLUSCARING SERVICES PTY LTD (“we”, “us”, “our”) is committed to protecting the privacy and dignity of all individuals who engage with our services. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches Scheme, and our obligations as a registered NDIS provider, including the NDIS Code of Conduct and NDIS Practice Standards. This Privacy Statement explains how we collect, use, store, disclose, and protect your personal information when you use our services or visit our website.

We take our privacy responsibilities seriously. We ensure that: Personal information is collected lawfully, fairly, and transparently. Sensitive information, including health information, is only collected with your consent or when authorised by law. Information is collected only when necessary for the safe and effective delivery of our services. Individuals may request access to, or correction of, their information at any time. Information is stored securely and protected against loss, misuse, unauthorised access, or disclosure. We meet all NDIS privacy obligations, including safeguarding participant information and reporting breaches where required.

Depending on your relationship with us, we may collect: General information Name, contact details, date of birth, gender. Identity information Driver’s licence, passport, or other identity documents. Health and support information Medical history, disability information, medication details, assessments, support needs, and care plans. This information is collected with consent or as required by law. Cultural and communication preferences Language, cultural background, religious preferences (where relevant to service delivery). Emergency and representative details Next of kin, guardian, nominee, or advocate. Employment information (for staff and contractors) Resumes, qualifications, background checks, screening clearances. Website usage information IP address, browser details, cookies, and analytics data.

We collect personal information: Directly from you in person, online, via forms, phone, email, or meetings. From your authorised representative (e.g., family member, guardian, nominee). From health professionals and other services involved in your care. From government agencies (including the NDIA or NDIS Commission) where authorised. From third parties when you have provided consent or when legally permitted. We prefer to collect information directly from you whenever possible.

We collect and use personal information to: Deliver and coordinate NDIS and related support services. Communicate with you and respond to enquiries. Coordinate supports with health professionals and emergency services. Manage risk, safety, compliance, and legal obligations. Improve service quality through training, audits, and evaluation. Manage recruitment, onboarding, employment, and contracting. We will not use your personal information for unrelated purposes unless required by law or with your consent.

We may disclose personal information to: Support workers, contractors, or service partners involved in your care. Health professionals or emergency responders. The NDIA, NDIS Quality and Safeguards Commission, or other regulators when required. Your nominated representative, such as a guardian, next of kin, or advocate. Insurers, auditors, and legal advisors subject to confidentiality obligations. External service providers supporting our operations (e.g., IT, cloud services, software platforms). We do not sell, rent, or trade personal information. Related Entities Where operational support is provided by related entities, information is shared only where necessary and with your written consent. All related entities must comply with equivalent privacy protections. Serious Threats Information may be disclosed without consent if required to prevent or reduce a serious threat to life, health, or safety, or where otherwise required by law.

Some personal information may be stored or processed by cloud-based providers located overseas. When this occurs, we take reasonable steps to ensure that: the countries where information is stored or processed are identified where practicable, overseas providers are contractually required to protect information to standards consistent with the APPs, and your information remains protected by appropriate safeguards. If a provider cannot specify exact hosting locations, we ensure they meet strict privacy and security requirements. Additional details are available upon request.

We use a range of safeguards to protect personal information, including: Secure IT systems and encrypted digital storage Multi-factor authentication and role-based access Secure physical file storage Staff training and confidentiality agreements Data breach response procedures consistent with the Notifiable Data Breaches Scheme

We retain personal information only for the period required to meet: legal and regulatory obligations, NDIS Practice Standards, and operational requirements. Some NDIS-related records may need to be kept longer than seven years. When information is no longer required, it is securely destroyed or permanently de-identified.

You may request: Access to the personal information we hold, and Correction of incomplete or inaccurate information. We may ask you to verify your identity. Requests are addressed promptly and within a reasonable period unless lawful exemptions apply.

If you believe your privacy has been breached, you may lodge a complaint: Directly with us We handle complaints confidentially and aim to resolve matters promptly through our internal procedures. Externally Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au NDIS Quality and Safeguards Commission: www.ndiscommission.gov.au Making a complaint will not affect your access to services.

We use cookies and analytics tools to enhance website functionality. These tools may collect information such as device details, browsing patterns, and pages viewed. Some analytics services may be provided by third-party providers. You may disable cookies in your browser settings, though some website features may not function as intended.

We send marketing communications only where you have agreed to receive them. You may opt out at any time by using an unsubscribe link or contacting us directly. We do not use sensitive information for marketing without explicit consent.

We may update this Privacy Statement periodically. Significant updates will be published on our website. Continued use of our services indicates acceptance of updated terms.

For privacy enquiries, access requests, corrections, or complaints, please contact: AU PLUSCARING SERVICES PTY LTD Email: info@aupluscaring.com Phone: +61 240 620 904 Website: www.aupluscaring.com.au

Last Updated: Nov 2025.

AU PlusCaring Services PTY LTD operates this Website www.aupluscaring.com (The Website). AU PlusCaring is committed to respecting the privacy of visitors of this Website in accordance with the applicable law and this cookies policy. ("Cookie Policy"). This Cookie Policy generally describes the types of cookies we use and the purpose of using them when you visit our Website.

"Cookies" are small pieces of text stored by your browser on your computer's hard drive.

We use cookies to allow our online tools to interact with the web browser software on your computer or mobile device to provide better service and a more compelling experience. We use cookies to maintain information sessions between your browser and our online tools. Session cookies are only temporarily stored during your browsing session. We use cookies to track your browsing and use of the Website. We use cookies to manage your Website use based on your preference, such as your preferred language or the number of search results you want to display when searching the Website. Our online tools may later retrieve these cookies if you revisit our Website.

We use Google Analytics and/or other analytical programs to track your online behaviour and obtain statistical information at an aggregate level that can collect the type of browser, the device used (even if you are using a mobile device), date and time stamps, access, user interest and more to tailor our content to user needs. Google uses cookies to achieve these results, but the results are aggregated, and individual users are not identified. Although we do not partner with Google to show you ads, Google may use the data collected from your devices to offer you ads, including data about your searches and location, the use of this Website or others, the videos you have watched and Personal information on your Google profile if you have a google account, such as your age range, gender and topics of interest. Opt-Out: You can opt-out of this feature using the Google Ads Settings or by downloading the Google Analytics browser plug-in, available at http://tools.google.com/dlpage/gaoptout.

This Website may also contain links to third-party content, such as a map showing the location of nearby branches, provided by a third-party map service. We can also offer you the opportunity to participate more in us and share information with other people through social networks such as Linkedin, Facebook, Instagram and Twitter. This additional third-party content that is provided for your benefit may contain cookies from those third parties. Accordingly, we suggest that you consult the third-party websites and their privacy policies to learn more about their cookies and how you can manage them.

You can have the possibility to accept or reject cookies. Most websites browsers accept cookies automatically, but you can usually modify your browser setting to reject all cookies if you prefer. Alternatively, you can change your browser setting to notify you each time a cookie is offered and allow you to accept or decline cookies individually. If you choose to decline cookies, be aware that this may hamper performance, negatively affect your experience, and may even prevent you from using the Website's areas.

We do not use web beacons, pixel tags or clear gifs.

Some third-party cookies may contain your Personal Information, but we do not have access to your Personal Information with any of the cookies. All cookie data is anonymised.

Except for session cookies, which are stored only during your browsing session, a cookie linked to your IP address is stored on your device for no more than two years. This allows us to track whether you return to the Website, among other functions that we use or analyse.

AU PlusCaring Services PTY LTD reserves the right to change or amend the Cookies Policy from time to time in its sole discretion, as permitted by applicable law. If we make a material change to this Cookies Policy, we will post the revised policy on this Website and obtain your consent if required by applicable law. Nothing in this Cookies Policy is intended to create an agreement or contract between AU PlusCaring Services PTY LTD and any person or entity that uses this Website or provides personal information.

If you have any questions about this Cookies Policy, please contact info@aupluscaring.com. You can contact your local data protection authority if you have any questions as allowed by applicable law.

Date: June 14th, 2023.

The customer accepts the terms of this Agreement by engaging AU PlusCleaning Services either in writing or verbally to commence services as described in this document. The terms of this Agreement become effective upon the first day of service rendered. AU PlusCleaning Services (PCS) Pty Ltd is hereafter referred to as AU PlusCleaning Services.

This Agreement shall be for a fixed term of twelve (12) months.

The quoted price of this contract will increase the 1st of July each year to reflect the increases in the minimum rates payable to our cleaning staff, who are employed under the Cleaning Services Award, and other applicable statutory obligations. Validity Period: All prices are valid for 90 days from the date of this quote. AU PlusCleaning Services reserves the right to update pricing before the Client accepting the quote.

Any hours of work estimated or forecast in this quote are indicative only and may be changed at the discretion of AU PlusCleaning Services to ensure our compliance with the Fair Work Act is maintained at all times. Credits: If, after the commencement of that job, the clients decide to reduce the quoted hours, AU PlusCleaning will not issue credits as AU PlusCleaning Services may have an obligation to pay personnel for those rostered shifts following the Fair Work Act.

AU PlusCleaning Services will ensure that all Cleaning Operators are clearly identified and distinctly attired in uniform at all times when on the Client's premises. In addition, AU PlusCleaning Services will make sure that all Cleaning Operators behave cordially, ensuring proper behaviour and courtesy at all times. If required, AU PlusCleaning Services will provide details of persons working on the premises.

AU PlusCleaning Services will ensure the supply of all necessary cleaning materials and equipment, including but not necessarily limited to chemicals, disinfectants, cleaning applicators, vacuum cleaners, floor polishers and general equipment. Unless otherwise stated in this Agreement, the Client will be responsible for the cost and supply of toilet paper, hand towels, hand soap, dishwashing liquid and biodegradable garbage and liner bags.

The Client reserves the right to accept or reject any cleaning operator of AU PlusCleaning Services in writing. If such an event should occur, AU PlusCleaning Services will endeavour to replace the cleaning operator with another that meets the Client's approval at our earliest convenience. By accepting the services of AU PlusCleaning Services, The Client pledge that during this Agreement and for six (6) months after the expiration of it, not to solicit or entice to employ, or employ in any way, the services of any cleaning operator being an employee, sub-contractor, agent or associate of AU PlusCleaning Services to fulfil all or part of the Works covered by this Agreement without paying a placement fee to AU PlusCleaning Services the amount of $4,500 per cleaning operator.

The Customer acknowledges and agrees that: The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises. The Cleaner may not provide or cease the provision of the Service when carrying out the Service presents a risk to health and safety. AU PlusCleaning Services will not tolerate abuse or assault, verbal or physical, on our staff members. AU PlusCleaning will take legal action or criminal prosecution against any Customer or 3rd party in breach of this subsection.

AU PlusCleaning Services carries a $5,000,000 Public Liability Insurance Policy. AU PlusCleaning Services is a registered employer with Workcover. Independent Contractors are self-insured in the event of injury.

Unless otherwise stated in this proposal, scheduled cleaning services will not be performed on Public and Statutory Holidays. Where such holidays occur, they are payable and are included in the contract sum. When a cleaning service is requested on a Public or Statutory Holiday, an additional charge for the service will be made, including the applicable penalty rates.

The billing period will be at the beginning of each calendar month - Terms of payment will be 21 days' net. If The Client defaults on the payment terms, AU PlusCleaning Services reserves the right to suspend services until The Client pays any outstanding amount immediately.

12.1. Termination for Breach: 12.1.1. AU PlusCleaning Services may terminate this Agreement immediately by notice to the Client if an Event of Default occurs in respect of the Client. 12.1.2. If AU PlusCleaning Services commits any material or persistent breach of this Agreement, the Client may (but is not obliged to) provide AU PlusCleaning Services with a notice of infringement in writing. Suppose AU PlusCleaning Services fails to remedy the breach within 20 Business Days after the date of its receipt of such notice. In that case, the Client may terminate this Agreement with immediate effect upon providing AU PlusCleaning Services with further notice of termination in writing. 12.2. Termination with notice: The Client, or AU PlusCleaning Services, may terminate this Agreement without cause or reason by giving the other party sixty (60) days written notice of cancellation. Either party may choose to pay the notice period to terminate the contract earlier.

In the event of any termination of this Agreement in any circumstances and for any reason whatsoever: (a) the Client will remain liable to pay all charges accrued up to and including the date of termination, whether or not invoiced prior to the date of termination; and (b) AU PlusCleaning Services will send the Client a final invoice for the balance of any unbilled charges accrued up to and including the date of termination.

14.1. A notice given to a party under this Agreement must be: (a) in writing in English; (b) sent to the address or e-mail address of the relevant party as the relevant party may notify the other party from time to time; and (c) delivered/sent either: (i) personally; (ii) by commercial courier; (iii) by pre-paid post; (iv) if the notice is to be served by post outside the country from which it is sent, by airmail; (v) by fax; or (vi) by e-mail. 14.2. A notice is deemed to have been received: (a) if delivered personally, at the time of delivery; (b) if delivered by commercial courier, at the time of signature of the courier's receipt; (c) if sent by pre-paid post, 48 hours from the date of posting; (d) if sent by airmail, five days after the date of posting; or (f) if sent by e-mail, 4 hours after the sent time (as recorded on the sender's e-mail server), unless the sender receives a notice from the party's e-mail server or internet service provider that the message has not been delivered to the, except that, if such deemed receipt is not within business hours (meaning 9:00 am to 5:30 pm on a Business Day), the notice will be deemed to have been received at the next commencement of business hours in the place of deemed receipt. 14.3. To prove service, it is sufficient to prove that: (a) in the case of post – that the envelope containing the notice was properly addressed and posted; (b) in the case of fax – the notice was transmitted to the fax number of the party; and (c) in the case of e-mail – the e-mail was transmitted to the party's e-mail server or internet service provider.

15.1. The Client agrees to pay for services as quoted and performed by AU PlusCleaning Services for this Agreement. 15.2. No financial credit or concession will be provided to The Client unless agreed to in writing by AU PlusCleaning Services. 15.3. The Client agrees to pay for any charges incurred by AU PlusCleaning Services in collecting or attempting to collect an overdue account (including the costs of a collection agency) shall be paid by the Client on demand. AU PlusCleaning Services reserves the right to charge interest at the rate of two per cent (2%) per month on all overdue accounts. 15.4. All amounts to be paid by a party to another party under or in connection with this Agreement must be paid in cash or by bank cheque or electronic funds transfer into the account nominated by the other party.

Use of our services constitutes your acceptance of our Customer Service Agreement. Should you require any further information about our customer Service Agreement, please contact us through our email address, and we will endeavour to respond to your enquiry within 48 hours.

Subject to the terms of this Agreement, PlusCleaning Services agrees to provide cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”). The Service will be for such cleaning duties as the Customer and PlusCleaning Services agreed at booking. PlusCleaning Services endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

PlusCleaning Services must agree to any changes to the Service to be provided prior to starting any work. Suppose the Customer requires any additional services or variations at the time the Service is being performed. In that case, the Customer must first contact PlusCleaning Services Administration/management by telephone unless management is on-site, who may agree to provide the additional service/s at its absolute discretion. The Cleaner is not authorised to agree to any changes or variations to the Service provided without first consulting PlusCleaning Services management. The Customer must not request such changes directly from the Cleaner. If PlusCleaning Services attends a job site with the provision that a client confirmed a job and the services are no longer needed or warranted without at least 24 Hours’ notice. In that case, PlusCleaning Services may, in its sole discretion, charge a call-out fee.

The Customer represents and warrants that: They will provide a safe working environment at the Premises for the Cleaner to perform the Service. The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service. They will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service. Any cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in complete working order. The Client will advise PlusCleaning Services before the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises. The Client authorises PlusCleaning Service to use the Premises to provide the Service. If the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelves or other furniture), In that case, they will move those items before the commencement of the Service. The Client will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service. The Client will ensure the property has been fully vacated prior to our Cleaner’s attendance for bond/exit cleans.

In addition to the obligations and warranties set out in section 3 above, the Customer acknowledges and agrees that: The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises. Any windows above the height of 2m may require special equipment provided at the Customer’s sole expense should this be a requirement of the Service. The Cleaner may, either before or during the provision of the Service, not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety. The Cleaner may not provide or cease the provision of the Service when carrying out the Service presents a risk to health and safety. PlusCleaning Services will not tolerate abuse or assault, verbal or physical, on our staff members. PlusCleaning will take legal action or criminal prosecution against any Customer or 3rd party in breach of this subsection.

The Customer acknowledges that PlusCleaning Services invests significant resources in recruiting, selecting and training its Cleaners. Therefore, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide domestic services to the Customer or any Customer associate within 2 Years after the conclusion of commercial Service, without PlusCleaning Services written permission. The Customer acknowledges that PlusCleaning Services may suffer loss and damage, including, without limitation, consequential loss, as a result of a breach of this clause by the Customer.

The actual price payable by the Customer is calculated on the size of the property. Any price quoted by PlusCleaning Services is an estimation only based on PlusCleaning Services experience, without inspection, and based on information provided by the Customer over the phone or through online websites and or email correspondence. Subject to this clause, quotes are valid for 30 days from the date of the quote and are only valid after inspection of the premises is first carried out. PlusCleaning Services does not guarantee quotes giving over the phone until visual inspection occurs on the day. However, PlusCleaning has the right to charge for additional cleaning and advise whether this will apply at the beginning of each job. PlusCleaning Services will only take machinery up 1 flight of stairs where a lift is not present but not any further. If fleas are present at the property, PlusCleaning Services will not be responsible for carpet cleaning of any rooms; also, PlusCleaning Services has the right to refuse to complete the job, which will incur a fee for time incurred.

At the time of booking, the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises. The Customer may make a booking either by telephone, email or on the PlusCleaning website or affiliated trading sites. The Customer agrees to provide PlusCleaning Services with their valid credit card details at the time of booking or on the day of the Service and authorises PlusCleaning Services to debit any card with an amount equal to any service and cancellation fees that may apply under this Agreement. The Customer must inform PlusCleaning Services when booking if they have special requirements related to allergies or issues with specific cleaning products.

The Customer agrees to pay the estimated price quoted by PlusCleaning Services full before the Service Time unless otherwise agreed in advance with PlusCleaning Services. PlusCleaning Services will use reasonable endeavours to contact the Customer for payment If no payment has been made by the Service Time. In the event that PlusCleaning Services cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in Section 2C. Payments may be made via credit card, bank transfer or in cash. If cleaner /s have been at the property and cleaned and then you cancel for whatever reason, PlusCleaning Services will refund or deduct from credit card the number of hours the cleaner/s were there and also a cancellation fee.

Unless specified otherwise, all prices and quotations are expressed to be GST INCLUSIVE amounts.

If a Cleaner fails to attend the Premises within 2 hours of the Service Time and does not provide the requested Service PlusCleaning Services will provide the Customer with either: a. A full refund of payments made by the Customer; or b. Offer to reschedule the Service at another time mutually agreed between the Customer and PlusCleaning Services.

The Customer must inform PlusCleaning within three working days of any dissatisfaction with the Service provided or, PlusCleaning Services will not guarantee and or rectify the Service. PlusCleaning Services reserves the right to re-attend up to 7 business days after the complaint has been made. The Customer holds the sole responsibility of entrance to the property and must provide a detailed list of required rectification points to our cleaners upon arrival. The managing agent and or the Client must be present at the property and signs off on the rectification clean once their satisfaction has been met. Any rectification clean is deemed complete if the requirements mentioned above are not adhered to. In addition, PlusCleaning Services may, at its discretion, offer the Customer either of the following options at its sole discretion: A partial or full refund. Re-supply of the Service without charge. Such other remedy as deemed appropriate by PlusCleaning Services.

The only conditions and warranties which are binding on PlusCleaning Services in respect of the state, quality or condition of goods and services supplied by PlusCleaning Services to Customers are those imposed and required to be binding by statute. PlusCleaning Services is not responsible for: Not completing or providing the Service as a result of a breach of our Customer Service Agreement by the Customer (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer; Not completing or providing the Service due to the Cleaner not proceeding for health and safety reasons. Any loss or damage incurred by the Customer or any third party due to the effects of a force majeure being any event beyond the reasonable control of PlusCleaning Services; Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; Existing dirt, wear, damage or stains that cannot be thoroughly cleaned or removed; Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed; Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; The cost of any key replacement or locksmith fees, unless keys were lost by PlusCleaning Services staff members; The Customer acknowledges that the results of any services provided may vary depending on several factors (including materials used, equipment provided, the time elapsed since Premises was last cleaned, and the nature of cleaning required), and that, PlusCleaning Services gives no guarantee as to the actual results certain marks and/or stains.

The Customer must provide PlusCleaning Services with at least 24 hours notice prior to the Service Time if they wish to suspend, postpone, alter or cancel the Service for any reason. If such notice has been given, PlusCleaning will endeavour to reschedule the Service if required. In the event that the Customer does not provide 24 hours notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative costs and loss. This may be charged at PlusCleaning Services sole discretion.

If the Customer does not provide unencumbered access to the Premises for PlusCleaning Services or its Cleaners to provide the Service. In that case, the Customer agrees to pay a cancellation fee equivalent to 2hours of cleaning (inclusive of GST) for administrative and travel costs. Collection of keys or key cards to gain access to The Property is permitted but done so at Cleaners discretion and Customers expense.

Fix up/Free re-visit once only with supplied list from Customer. The Customer is required to attend the property after any service is completed while the staff are still present to prevent any requirement of a fix-up and sign the job sheet paperwork provided if satisfied. If the Customer cannot attend the Fix-Up or signs off on, what they later consider an unsatisfactory Service, no 2nd visit will be provided free of charge; rates will apply. For any other one-off jobs where the Customer has been present after completion of the work but remains unsatisfied, a supervisor will be sent out to inspect the cleaners work and, if deemed unsatisfactory, will provide a free Fix-Up. No Fix-Up will be supplied to one-off jobs where the Customer has not checked at the end of the clean while the cleaners are still present. If the time estimated by office staff at the time of booking is insufficient to complete The Service for any reason, staff will contact the Customer. If the Customer denies the request for increased time, cleaners will complete as much as possible in the time specified and Fix Up services will only be available for rooms where the Service has taken place and no others.

The Customer may terminate this Agreement by providing at least 24 hours notice prior to the Service Time. PlusCleaning Services may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time. PlusCleaning Services may terminate this Agreement with immediate effect if the Customer breaches this Agreement and that breach is incapable of remedy.

The Customer acknowledges that PlusCleaning Services may use any information provided by the Customer to provide the Service. PlusCleaning Services agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). The Customer agrees to PlusCleaning Services communicating with them electronically and/or via other means to provide the Service or for reasons related to the provision of the Service. PlusCleaning Services will take all reasonable precautions to protect the personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction. Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. Cookies obtained from this website may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.